Privacy Policy

Depending on how you interact with us, we may collect:

• your name
• contact details such as email address and phone number
• event details and service requirements
• venue and date information
• budget or quotation-related information
• questionnaire responses
• any files, images, inspiration references, or notes you choose to send us
• technical website information such as basic usage data generated by your browser or device

We collect and use personal information only for legitimate business purposes connected to our services, including:

• responding to enquiries
• generating and sending quotations
• communicating with you about your enquiry, event, or booking
• preparing proposals or service options
• maintaining internal records related to client requests
• operating and securing our website

We do not use your information for unrelated purposes.

BIG Buds Group does not use personal information submitted through this website for marketing campaigns, mass promotions, or unrelated advertising communication.

We collect and use personal information only for:

• quote generation
• service-related communication
• normal client communication related to your enquiry, booking, or requested services

Our policy is simple: we do not use website-submitted personal information for marketing unless you clearly and separately ask us to stay in contact for that purpose.

We will process personal information in a lawful and reasonable manner and only where there is a proper basis to do so, including:

• your request for a quote or service
• steps taken at your request before entering into an agreement
• our legitimate business need to respond to enquiries and manage client communications
• compliance with legal or regulatory obligations where applicable

POPIA requires that personal information be processed lawfully and in a reasonable manner that does not infringe privacy, and for a specific, explicitly defined purpose.

We do not sell your personal information.

We may share limited information only where reasonably necessary, such as:

• with internal team members handling your enquiry or quote
• with service providers assisting with website hosting, form handling, or business operations
• with venues, suppliers, or partners only where necessary for your requested service and only on a need-to-know basis
• where disclosure is required by law

We take reasonable technical and organizational steps to help protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no website or electronic transmission is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary for:

• the purpose for which it was collected
• client communication and quotation follow-up
• recordkeeping
• legal, accounting, or administrative requirements

When information is no longer reasonably required, we will delete, destroy, or de-identify it where appropriate.

Subject to applicable law, you may request to:

• access personal information we hold about you
• correct inaccurate or incomplete information
• object to certain processing
• request deletion where appropriate
• withdraw consent where processing is based on consent

POPIA gives data subjects rights in relation to their personal information, and the Information Regulator is the supervisory body responsible for POPIA compliance.

This website may use basic cookies or similar technologies necessary for website performance, functionality, or analytics. These are used only to operate and improve the website experience, not for unrelated marketing profiling.

If this website uses third-party tools, embedded content, social media links, forms, hosting, or analytics services, those providers may process certain technical or personal data in accordance with their own privacy terms.

We do not knowingly collect personal information from children except where it is voluntarily included by a parent, guardian, or client as part of an event or service enquiry.

We may update this Privacy Policy from time to time. The latest version published on this website will apply from its effective date.

If you have questions about this Privacy Policy or how your personal information is handled, please contact: